“Pierce County has been and continues to look at Aviat as a strategic partner for day to day operations, problem resolution, system configuration, upgrades and on-going preventive maintenance for our Public Safety infrastructure that support over 23 Law Enforcement and Fire jurisdictions, Regional Transit and over 900,000 citizens.”
Tim Lenk, Pierce County, Communications System Division Manager, Emergency Management
In 2011, the United States experienced its worst tornado outbreak in more than 50 years. And communication systems were not spared from the carnage.
In the video below, Robert Young, senior manager for Aviat Networks’ Americas TAC/NOC explains how the company’s San Antonio network operations center (NOC) and its expertise in disaster monitoring and recovery helped microwave communication systems rebound from severe weather challenges. He details how the Aviat Networks Technical Assistance Center (TAC) and NOC team provided support for customers during the 2011 tornado outbreak.
One of the special services Aviat Networks’ NOC offers is in the form of Special Event Recovery and Monitoring. Two of Aviat Networks’ major customers were directly affected by the 2011 tornado outbreak. The storms were tracked, and the customers were preemptively notified of the storm tracks. Approximately 600-plus tornadoes were monitored in one week, and Aviat Networks managed disaster recovery of more than 300 outages due to the storms.Read More
Customers are looking for partners who can do more than just provide them with “boxes.” To really partner with customers, sometimes you have to step outside of the box. Providing a comprehensive, advanced Spares Management Program solution to MTN Nigeria—Aviat Networks’ largest customer and a major Tier 1 mobile network operator in Africa—is a prime example of what can be accomplished when stepping outside of the box.
As many are aware, Africa represents a challenging operating environment where on a daily basis mobile operators have to contend with power outages, lack of infrastructure and a shortage of trained personnel. Due to these issues, MTN Nigeria was experiencing significant challenges with its spares management related to its overall installed base of network equipment. This included having more spares than were needed but never having the right spare in the right place at the right time.
Even though the customer had a large supply of spares as part of capital expenditures, it was actually very difficult to keep track of the physical inventory. In this situation, MTN Nigeria asked its suppliers to manage the problem. Each supplier was to take accountability for owning and managing the problem for the customer.
For more, see the complete customer success story.
Director of Services, Africa, Aviat Networks
Nathan Hitchcock, NOC team lead for Aviat Networks, provides guidance for all network services professionals in the company’s network operations center during its 24×7 rotation. At the NOC, Hitchcock describes a range of customers the company services—from Internet service providers to public safety networks (government wireless) . “Our customers find value in the NOC,” he says.
“It’s a natural progression that once the network is live, that the NOC just take over the managed services aspect of it,” Hitchcock says. “We provide value to our customers by helping reduce the operational expenses that are associated with managed services.”
When Aviat Networks moved its NOC to San Antonio, Texas, many backbone infrastructure and wireless security improvements were made, according to Hitchcock. And all the technical knowledge was transferred from Raleigh, N.C. He sums up the Aviat Networks’ network services value proposition as: a multi-disciplinary team that provides managed services to meet the clients’ needs.
In an all-indoor configuration, Aviat Networks’ Eclipse Packet Node platform has delivered flexibility to Tooele County, Utah, to transition its partially mountainous, rural legacy TDM network to IP when the traffic demands it. When greater functionality is required, the modular nature of the platform is called upon to ease installation and maintenance.
“The entire design is highly modular, and we are able to drop in new network cards with the latest technology. We just swap new cards for old,” says Dave Williams, communications manager for Tooele County. “So not only does Eclipse Packet Node provide native TDM support for our latency-sensitive, mission-critical traffic today but also allows us the flexibility to migrate to native all-IP traffic as our applications evolve. With this platform, we get the best of both worlds.”Read More
At the Aviat Networks full-service training facility in Santa Clara, Calif., Patrick Davis, director of global support services for Aviat Networks, discusses the numerous offerings that the site can provide. Bringing customers into a closed environment such as the Santa Clara facility allows them to focus on learning the technologies and theories behind microwave wireless backhaul, he says.
We sit down with the customer without distractions outside the office and go over the entire wide portfolio of end-to-end services we offer, Davis says. We cover everything—from IP theory to microwave theory to pathloss to transition from TDM, he says. Product training is on Aviat Networks equipment and other vendors’ devices, such as those from Tellabs.Read More
Alphonso Arnal, senior technology marketing manager for Aviat Networks, talks about interoperability testing. Running the IOT lab, he helps test proofs-of-concept. Testing can be done for SONET or packet-based networks. Aviat Networks wireless solutions and other vendors’ solutions can be tested to show how they will perform in real-life applications.Read More
The Aviat Networks Headquarters in Santa Clara is perfectly positioned to serve its wireless customers. Watch this video to see the full capabilities of the Aviat Networks North American offices.Read More