Nathan Hitchcock, NOC team lead for Aviat Networks, provides guidance for all network services professionals in the company’s network operations center during its 24×7 rotation. At the NOC, Hitchcock describes a range of customers the company services—from Internet service providers to public safety networks (government wireless) . “Our customers find value in the NOC,” he says.
“It’s a natural progression that once the network is live, that the NOC just take over the managed services aspect of it,” Hitchcock says. “We provide value to our customers by helping reduce the operational expenses that are associated with managed services.”
When Aviat Networks moved its NOC to San Antonio, Texas, many backbone infrastructure and wireless security improvements were made, according to Hitchcock. And all the technical knowledge was transferred from Raleigh, N.C. He sums up the Aviat Networks’ network services value proposition as: a multi-disciplinary team that provides managed services to meet the clients’ needs.
At the Aviat Networks full-service training facility in Santa Clara, Calif., Patrick Davis, director of global support services for Aviat Networks, discusses the numerous offerings that the site can provide. Bringing customers into a closed environment such as the Santa Clara facility allows them to focus on learning the technologies and theories behind microwave wireless backhaul, he says.
We sit down with the customer without distractions outside the office and go over the entire wide portfolio of end-to-end services we offer, Davis says. We cover everything—from IP theory to microwave theory to pathloss to transition from TDM, he says. Product training is on Aviat Networks equipment and other vendors’ devices, such as those from Tellabs.
Read MoreAlphonso Arnal, senior technology marketing manager for Aviat Networks, talks about interoperability testing. Running the IOT lab, he helps test proofs-of-concept. Testing can be done for SONET or packet-based networks. Aviat Networks wireless solutions and other vendors’ solutions can be tested to show how they will perform in real-life applications.
Read MoreThe Aviat Networks Headquarters in Santa Clara is perfectly positioned to serve its wireless customers. Watch this video to see the full capabilities of the Aviat Networks North American offices.
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